Cancellation & Refunds

UK Camps

To cancel an accepted booking, you must inform us in writing/by email. You may cancel your booking without any charge up until 14 days before the course starting date. After this time, the following refunds are applicable: 7 days prior to a camp – 50% refund.  No refund for cancellations less than 5 days prior to a camp. 

Please note that a booking can be transferred to another eligible person without charge, provided sufficient notification is given 1 week before the course starting date. 

All courses are subject to change according to weather, venue availability, a satisfactory number of participants, and other factors beyond our control. As such, we may cancel or change any courses, should this be necessary for these reasons. If we do have to cancel a course we will offer an alternative course (if available and suitable) or a full refund. 

You are responsible for arranging and paying for suitable insurance to cover any injury or illness to the participant as, unfortunately, we cannot provide a refund under these circumstances. 

For the avoidance of doubt, no refund is permitted for participant’s failure to attend the course. 

In all cases where we make any refund we will process the refund as soon as possible and always within 30 days of notice of cancellation (for cancellation under terms mentioned above.) 

We will usually issue a refund using the same method you used to pay.